Terms of Service

These Terms of Service govern the use of the Glossy online store and any purchases made through the website. By accessing the website or placing an order with Glossy, customers agree to these Terms of Service.

General Conditions

Customers agree to use the Glossy website only for lawful purposes and in accordance with these Terms. Customers must not use the website to:

• Violate any applicable law or regulation
• Submit false, misleading, or fraudulent information
• Interfere with website security or functionality
• Attempt unauthorized access to systems, accounts, or data
• Copy, reproduce, or exploit website content without permission
• Use the website in a way that may harm Glossy or other users

Glossy reserves the right to refuse service, cancel orders, or restrict access to the website if these Terms are violated.

Eligibility

By using the Glossy website, customers confirm that they are legally able to enter into a binding agreement under the laws applicable to them.

Product Information

Glossy makes reasonable efforts to display product names, descriptions, images, colors, pricing, and availability accurately. However, Glossy does not guarantee that all product information is always complete, accurate, current, or error-free.

Product colors may appear differently depending on the customer's screen or display settings. Glossy reserves the right to correct errors, update product information, change prices, discontinue products, or limit quantities at any time without prior notice.

Product Safety and Use

Electrical styling tools sold by Glossy must be used according to the instructions supplied with the product. Customers are responsible for checking voltage compatibility before use. Glossy is not liable for damage or injury resulting from misuse, use with an incompatible power supply, or failure to follow the supplied instructions.

Pricing and Payment

Prices displayed on the Glossy website are subject to change without notice. Payment must be completed at checkout using one of the available payment methods.

Glossy reserves the right to refuse or cancel an order if payment is not authorized, fraud is suspected, product information or pricing contains an error, the product is unavailable, shipping information is incorrect, or the order violates these Terms.

If an order is canceled after payment, Glossy will issue a refund according to the applicable refund process.

Order Acceptance

Receiving an order confirmation does not guarantee final acceptance of the order. Glossy may review, approve, refuse, or cancel an order when necessary. Customers are responsible for ensuring order information is accurate before completing checkout.

Customer Responsibilities

• Providing accurate personal, billing, and shipping information
• Reviewing product details before placing an order
• Ensuring the shipping address is complete and correct
• Monitoring tracking information after shipment
• Contacting Glossy promptly if there is an issue with an order
• Following product care, usage, and safety instructions

Shipping and Delivery

Shipping and delivery are governed by the Glossy Shipping Policy. Delivery times are estimates and may vary due to circumstances outside the control of Glossy.

Returns and Refunds

Returns, refunds, and exchanges are governed by the Glossy Refund Policy. Customers should review the Refund Policy before making a purchase.

Intellectual Property

All content on the Glossy website, including text, images, logos, graphics, product descriptions, layout, design, icons, and videos, is owned by or licensed to Glossy unless otherwise stated. Customers may not copy, reproduce, modify, distribute, sell, publish, or exploit any website content without prior written permission.

User Content

Customers may submit reviews, comments, feedback, or photos to Glossy. By submitting content, customers grant Glossy permission to use, display, reproduce, edit, publish, and distribute that content for business, marketing, and promotional purposes.

Customers agree not to submit content that is unlawful, abusive, defamatory, misleading, offensive, obscene, fraudulent, or that infringes the rights of others.

Third-Party Links and Tools

The Glossy website may include links to third-party websites, apps, tools, or payment services. Glossy is not responsible for the content, policies, practices, security, or availability of third-party services. Customers access them at their own risk.

Limitation of Liability

To the fullest extent permitted by applicable law, Glossy shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from the use of the website, products, or services.

Glossy does not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Nothing in these Terms limits any rights that customers may have under applicable consumer protection laws.

Disclaimer of Warranties

The Glossy website, products, and services are provided on an "as is" and "as available" basis, unless otherwise stated. Glossy makes no warranties beyond those expressly stated in these Terms, product descriptions, store policies, or required by applicable law.

Indemnification

Customers agree to hold Glossy harmless from claims, damages, liabilities, losses, costs, or expenses arising from their misuse of the website, violation of these Terms, or infringement of the rights of any third party.

Changes to the Terms

Glossy may update, modify, or replace these Terms of Service at any time. Updated Terms will be posted on this page. Continued use of the website after changes are posted means the customer accepts the updated Terms.

Governing Law and Jurisdiction

These Terms are governed by the laws of Portugal.

Any disputes related to these Terms, the website, or purchases from Glossy shall be handled by the competent courts of Lisbon, Portugal, unless otherwise required by applicable consumer protection laws in the customer's country of residence.

EU customers may also use the European Commission's Online Dispute Resolution platform to resolve disputes.

Business Information

Glossy Co
Rua Lopes 118, 2 Esq
1900-301 Lisboa
Portugal
Tax ID (NIF): 336274858
Email: support@glossy-co.com

Contact

For questions about these Terms of Service, please contact Glossy at support@glossy-co.com.