Refund Policy

At Glossy, we want customers to shop with confidence. This Refund Policy explains when returns and refunds may be requested, the conditions that apply, and how the process works.

Return Request Period

Customers may request a return or refund within 30 days after receiving their order.

Requests made after this period may not be eligible for a refund, unless required by applicable consumer protection laws.

EU Right of Withdrawal

Customers in the European Union have a statutory right to withdraw from their purchase within 14 days of receiving the goods, without giving a reason. Our 30-day return window is offered in addition to, and does not limit, this statutory right.

Return Eligibility

• The item must be unused, unwashed, and in its original condition.
• The item must be returned with its original packaging, accessories, and any included materials.
• The customer must provide proof of purchase, such as an order confirmation email or receipt.
• The item must not show signs of wear, damage, alteration, or misuse.

Glossy reserves the right to refuse a return if the product does not meet these conditions.

Hygiene Exclusions

For health and hygiene reasons, we cannot accept returns on opened hair care products, sleep bonnets, or hair ties unless the item arrived faulty or damaged.

How to Request a Return

To start a return request, please contact Glossy at support@glossy-co.com and include:

• Full name
• Order number
• Email address used at checkout
• Reason for the return
• Photos or videos of the item, if it arrived damaged, defective, or incorrect

After receiving your request, Glossy will review the information and provide return instructions if approved. Please do not send any product back before receiving return instructions.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact support@glossy-co.com within 7 days of delivery with your order number, photos of the product and packaging, and a description of the issue.

If the issue is confirmed, Glossy will offer a replacement or a full refund at no cost to you, and you will not need to return the original item.

Warranty on Styling Tools

All electrical styling tools carry a 2-year warranty against manufacturing defects, in line with EU consumer law. This warranty does not cover damage caused by misuse, accidental damage, or normal wear.

Refund Processing Time

Once the returned product is received and inspected, Glossy will notify the customer whether the refund has been approved. If approved, the refund is processed to the original payment method.

Please allow 5 to 10 business days for the refund to appear on your statement. Processing times may vary depending on the bank or payment provider.

Return Shipping Costs

Unless the return is due to an error by Glossy — such as a defective, damaged, or incorrect item — customers may be responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is caused by an error from Glossy or required by applicable law.

Glossy is not responsible for return packages lost, delayed, or damaged in transit. We recommend using a trackable shipping method.

Non-Refundable Items

• Items used, washed, altered, or damaged by the customer
• Items returned without original packaging or accessories
• Gift cards
• Final sale or clearance items, when clearly marked as non-refundable
• Opened hair care products and hygiene items
• Products returned after the allowed return period
• Items damaged due to misuse, improper care, or normal wear and tear

Exchanges

Glossy offers exchanges subject to stock availability. To request an exchange, contact support@glossy-co.com.

Contact

For questions about returns, refunds, or exchanges, please contact Glossy at support@glossy-co.com.