Privacy policy

Privacy Policy

This Privacy Policy explains how Glossy collects, uses, stores, shares, and protects personal information when customers visit or make a purchase from our online store.

By using the Glossy website, customers agree to the practices described in this Privacy Policy.

Information Glossy Collects

Glossy may collect personal information directly from customers when they visit the website, place an order, create an account, subscribe to communications, or contact customer support. This information may include:

Full name
Email address
Phone number
Shipping address
Billing address
Payment information
Order details and purchase history
Customer support messages
Account information, if applicable
IP address, device information and browser type
Website activity and usage data
Cookie and tracking data

Why Glossy Collects Personal Information

To process and fulfill orders
To confirm payments
To deliver products
To send order confirmations and shipping updates
To provide customer support
To manage returns, refunds, and exchanges
To improve the website, products, and customer experience
To detect and prevent fraud, abuse, or unauthorized transactions
To comply with legal, tax, accounting, and regulatory obligations
To send marketing communications, when permitted by the customer
To personalize content, offers, and advertising where applicable

Payment Information

Payment information is processed securely by third-party payment providers. Glossy does not directly store complete credit card numbers or full payment credentials on its own systems. Payment providers process payment information according to their own security standards and privacy policies.

Cookies and Tracking Technologies

Glossy may use cookies, pixels, analytics tools, and similar technologies to improve website functionality and understand customer behavior. These technologies may be used to keep items in the shopping cart, remember preferences, improve performance, analyze traffic, measure advertising effectiveness, personalize content, and prevent fraud.

Customers may disable cookies through their browser settings. Disabling cookies may affect certain website features.

Third-Party Services

Glossy may share personal information with trusted third-party service providers only when necessary to operate the business, including payment processors, shipping carriers, fulfillment partners, hosting providers, email and SMS platforms, marketing and advertising platforms, analytics providers, fraud prevention services, customer support tools, and legal or accounting providers.

Glossy does not sell customer personal information.

Glossy may also disclose information if required by law, court order, legal process, regulation, or government request.

Data Storage and Security

Glossy takes reasonable technical, administrative, and organizational measures to protect customer information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no online platform or storage system is completely secure, and absolute security cannot be guaranteed.

Data Retention

Glossy retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, business records, fraud prevention, legal compliance, and tax or accounting requirements.

Marketing Communications

Customers may receive marketing communications from Glossy if they have subscribed or otherwise agreed to receive them. Customers may unsubscribe at any time using the link in the email or by contacting support@glossy-co.com.

Your Privacy Rights (GDPR)

As Glossy operates from Portugal (European Union), customers have rights under the General Data Protection Regulation (GDPR), including the right to:

Request access to personal information held by Glossy
Request correction of inaccurate or incomplete information
Request deletion of personal information ("right to be forgotten")
Request restriction of certain processing activities
Object to certain uses of personal information
Withdraw consent for marketing communications at any time
Request a copy of personal information in a portable format
Lodge a complaint with a supervisory authority

To exercise any of these rights, contact support@glossy-co.com. We respond to all requests within 30 days.

Customers in Portugal may also contact the national supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD).

Children's Privacy

Glossy does not knowingly collect personal information from children below the age required by applicable law. If you believe a child has provided personal information to Glossy, please contact support@glossy-co.com.

International Data Transfers

If customers access Glossy from outside the country where our service providers operate, personal information may be processed or stored in other jurisdictions, subject to applicable privacy laws and appropriate safeguards.

Data Controller

Glossy Co
Rua Lopes 118, 2 Esq
1900-301 Lisboa
Portugal
Tax ID (NIF): 336274858
Email: support@glossy-co.com

Changes to This Privacy Policy

Glossy may update this Privacy Policy from time to time. Any updates will be posted on this page. Continued use of the website after changes are posted means the customer accepts the updated Privacy Policy.