Privacy policy

This Privacy Policy explains what personal information HAVN collects, why it is collected, how it is used, and what rights customers have over it. It applies to the HAVN website and to any order placed through it.

Information We Collect

Full name
Email address
Phone number
Shipping address
Billing address
Order details and purchase history
Customer support messages
Account information, if an account is created
IP address, device type and browser type
Website activity and usage data
Cookie and tracking data

HAVN does not receive or store full payment card details. Payments are processed by our payment providers, who handle card data directly under their own security standards.

How We Use Personal Information

To process, fulfil and deliver orders
To send order confirmations, shipping notifications and tracking
To respond to customer support requests and claims
To process returns, replacements and refunds
To prevent fraud and misuse of the website
To improve the website, product range and customer experience
To send marketing communications, where the customer has agreed to receive them
To meet legal, tax and accounting obligations

Legal Basis for Processing

HAVN processes personal information because it is necessary to perform the purchase contract, because HAVN has a legitimate interest in operating and securing its business, because the customer has given consent (marketing), or because processing is required by law.

Sharing Personal Information

HAVN shares personal information only where necessary, with:

Payment processors, to take payment
Our fulfilment warehouse and shipping carriers, to deliver orders
Email and customer support platforms, to communicate with customers
Analytics and advertising providers, to measure website performance
Professional advisers and authorities, where required by law

HAVN does not sell personal information.

Cookies and Tracking

The website uses cookies and similar technologies to keep the basket working, remember preferences, measure traffic and, where permitted, support advertising. Most browsers allow cookies to be blocked or deleted; disabling them may affect how parts of the website work.

Data Retention

HAVN retains personal information only for as long as necessary for the purposes described in this Privacy Policy, including order processing, customer service, business records, fraud prevention, and tax or accounting requirements.

Marketing Communications

Customers may receive marketing emails from HAVN if they have subscribed or otherwise agreed to receive them. You may unsubscribe at any time using the link in any email or by contacting support@byhavn-co.com.

Your Privacy Rights

Depending on where you live, you may have rights under applicable data protection law, including the right to:

Request access to the personal information HAVN holds about you
Request correction of inaccurate or incomplete information
Request deletion of personal information
Request restriction of certain processing activities
Object to certain uses of personal information
Withdraw consent for marketing at any time
Request a copy of your personal information in a portable format
Lodge a complaint with the relevant supervisory authority

To exercise any of these rights, contact support@byhavn-co.com. We respond to all requests within 30 days.

You may also contact the data protection or consumer protection authority in your place of residence.

Privacy Rights in the United States

Depending on their state of residence, customers in the United States may have the right to know what personal information is collected about them, to request its deletion, to correct inaccurate information, and to opt out of the sale or sharing of personal information for targeted advertising. HAVN does not sell personal information. To exercise any of these rights, contact support@byhavn-co.com.

Children's Privacy

HAVN does not knowingly collect personal information from children below the age required by applicable law. If you believe a child has provided personal information to HAVN, contact support@byhavn-co.com and we will delete it.

Data Security

HAVN uses appropriate technical and organisational measures to protect personal information, including encrypted connections and access controls. No method of transmission or storage is completely secure, and HAVN cannot guarantee absolute security.

Data Controller

The data controller is HAVN.

Email: support@byhavn-co.com

Changes to This Privacy Policy

HAVN may update this Privacy Policy from time to time. Any update will be posted on this page. Continued use of the website after a change is posted means the customer accepts the updated Privacy Policy.