Track your order
Where is my order?
Tracking is emailed the moment the carrier scans your label — usually the same business day you ordered, if the order came in before 2pm ET. If it is not in your inbox, check the promotions tab before writing to us; it hides there more often than you would think.
What the statuses mean
- Label created — we have packed it, the carrier has not picked it up yet. Normal for a few hours.
- In transit — moving. Scans can go quiet for a day or two between hubs; that is not a lost parcel.
- Out for delivery — arriving today.
- Delivered but not here — check with neighbours and around the building first. If it has not surfaced in 24 hours, write to us and we will open a claim and send a replacement.
Still nothing after 7 business days?
Write to us with your order number. We will chase the carrier ourselves and, if the parcel is genuinely lost, send a replacement without waiting for the claim to resolve.