Shipping policy

This Shipping Policy explains how HAVN processes, ships and delivers orders. By placing an order with HAVN, customers agree to the terms described below.

Where We Ship

HAVN ships within the United States only. Orders are dispatched from our fulfilment warehouse in the United States, so there are no customs procedures, import duties or brokerage fees on any order.

We do not currently ship internationally.

Shipping Cost

Shipping is free on every order, with tracking included. There is no minimum order value and no surcharge for bulky items.

Order Processing Time

Orders are processed within 1 to 2 business days after payment confirmation. Most orders placed before 2pm ET on a business day leave the warehouse the same day.

Processing time does not include weekends, public holidays or carrier transit time. During promotions, high-demand periods and holidays, processing may take a little longer.

Delivery Time

Typical delivery is 7 to 15 days anywhere in the United States, counted from dispatch.

Delivery times are estimates. They may vary with destination, carrier operations, weather, public holidays and other factors outside the control of HAVN. Delivery estimates are not guaranteed unless expressly stated at checkout.

Order Tracking

Once an order ships, HAVN sends a tracking number by email. Tracking information can take up to 48 hours to start updating after the parcel is handed to the carrier, and scans may go quiet for a day or two between hubs — that is normal and does not mean a parcel is lost.

If you have not received tracking within 48 hours of your shipping confirmation, check your spam or promotions folder first, then contact support@byhavn-co.com.

Split Shipments

An order with several items may ship in more than one parcel, depending on availability and item size. If an order is split you may receive more than one tracking number, and you are never charged extra for it.

Large and Fragile Items

Furniture, mirrors, rugs, lighting, glass and ceramics ship double-boxed and protected. Larger pieces are delivered to your door; the carrier does not carry items upstairs, into a specific room, unpack them or take packaging away.

Please check that a large piece fits your space and passes through doorways, hallways, stairwells and lifts before ordering. Assembled dimensions are stated on every product page.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout. HAVN is not responsible for orders delayed, returned, lost or delivered incorrectly because of inaccurate or incomplete information supplied by the customer.

If you notice an error in your address, contact support@byhavn-co.com immediately. We will do our best to correct it before dispatch, but changes cannot be guaranteed once the order has shipped.

Failed Delivery Attempts

If a carrier cannot complete delivery because of an incorrect address, an unavailable recipient, refusal of delivery or another customer-related reason, the parcel may be returned to sender or held by the carrier. Additional shipping fees may apply to send the order out again.

Lost, Delayed or Stolen Packages

If an order is delayed, lost, or marked as delivered but not received, check the tracking information first and, where appropriate, with neighbours and around the building. If it has not surfaced within 24 hours of a delivery scan, contact support@byhavn-co.com — we will open a claim with the carrier and, where a parcel is genuinely lost, send a replacement without waiting for the claim to close.

HAVN is not responsible for parcels stolen after confirmed delivery to the address provided by the customer.

Damage in Transit

If a package or product arrives damaged, contact support@byhavn-co.com within 7 days of delivery with your order number, photographs of both the outer packaging and the product, and a brief description of the issue. We send a replacement or issue a refund at no cost to you.

Please keep the original packaging until the claim is closed — a carrier can refuse a damage claim once the box has been discarded.

Undeliverable or Returned Packages

If a parcel is returned to HAVN because of an incorrect address, a failed delivery, refusal or failure to collect, HAVN will contact the customer to arrange next steps. Additional shipping fees may apply for reshipment. Refunds for returned parcels are subject to the HAVN Refund Policy.