Shipping policy

Shipping Policy

This Shipping Policy explains how Glossy processes, ships, and delivers customer orders. By placing an order with Glossy, customers agree to the terms described below.

Order Processing Time

Orders are typically processed within 1 to 2 business days after payment confirmation. Orders placed before 2pm are usually processed the same business day.

Processing time does not include weekends, holidays, or carrier transit time. During high-demand periods, promotions, or holidays, processing may take longer than usual.

Shipping Methods and Costs

Standard shipping — 5 to 8 business days. Free on orders over $50, otherwise $4.95.
Express shipping — 2 to 4 business days. $12.95.
International shipping — 7 to 15 business days. Cost calculated at checkout.

Available shipping methods, costs, and estimated delivery times are shown during checkout before the order is completed, and may vary by country, region, and product type.

Estimated Delivery Times

Delivery times are estimates and may vary depending on destination, selected shipping method, carrier operations, customs procedures, weather, holidays, and other factors outside the control of Glossy.

Customers should review the shipping estimate displayed at checkout for the most accurate information available at the time of purchase. Delivery estimates are not guaranteed unless explicitly stated at checkout.

Order Tracking

Once an order has shipped, Glossy sends a tracking number by email. Tracking information may take up to 48 hours to update after the package is handed to the carrier.

If you have not received tracking within 48 hours of your shipping confirmation, please check your spam folder or contact support@glossy-co.com.

Customs, Duties and Import Taxes

International customers may be responsible for customs duties, import taxes, brokerage fees, VAT, or other charges required by their country. These charges are not controlled by Glossy and vary by destination.

Glossy is not responsible for delays caused by customs inspections, import procedures, local regulations, or unpaid customs fees.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout. Glossy is not responsible for orders delayed, returned, lost, or delivered incorrectly due to inaccurate or incomplete information provided by the customer.

If you notice an error in your shipping address, contact support@glossy-co.com immediately. We will do our best to update the address before the order ships, but changes cannot be guaranteed after dispatch.

Failed Delivery Attempts

If a carrier cannot complete delivery due to an incorrect address, unavailable recipient, refusal of delivery, unpaid customs fees, or other customer-related issue, the package may be returned to sender or held by the carrier. Additional shipping fees may apply to reship the order.

Lost, Delayed, or Stolen Packages

If an order is delayed, lost, or marked as delivered but not received, please check the tracking information first and contact the carrier where appropriate. You may also contact Glossy at support@glossy-co.com and we will review the situation and assist where reasonably possible.

Glossy is not responsible for packages stolen after confirmed delivery to the address provided by the customer.

Damaged Packages

If a package arrives damaged, contact support@glossy-co.com within 7 days of delivery with your order number, photos of the damaged package and product, and a brief description of the issue.

Split Shipments

Some orders may ship in separate packages depending on product availability and fulfillment location. If an order is split, customers may receive more than one tracking number.

Undeliverable or Returned Packages

If a package is returned to Glossy due to an incorrect address, failed delivery, refusal, or failure to collect, Glossy will contact the customer to arrange next steps. Additional shipping fees may apply for reshipment. Refunds for returned packages are subject to the Glossy Refund Policy.