Shipping & returns
Shipping is free
Every order ships free within the United States, with tracking. No minimum, no surcharge for bulky pieces. We do not ship outside the US, which also means no customs, no duties and no brokerage fees on anything you order.
Dispatch
Orders are processed in 1 to 2 business days. Most orders placed before 2pm ET on a business day leave the warehouse the same day. You get a tracking number by email the moment the carrier scans it — check your promotions tab if it has not landed within 48 hours.
Delivery time
Typically 7 to 15 days anywhere in the US, counted from dispatch.
That is an estimate, not a promise — carrier operations, weather and public holidays all move it. Tracking scans can go quiet for a day or two between hubs; that is normal and does not mean a parcel is lost.
Large and fragile pieces
Furniture, mirrors, rugs, lighting, glass and ceramics ship double-boxed. Larger pieces are delivered to your door — the carrier does not carry them upstairs, into a room, unpack them or take the packaging away.
Measure before you order. Assembled dimensions are on every product page; check the doorway, hallway, stairwell and lift as well as the space itself. A piece that will not fit through the door is a change-of-mind return.
Damaged in transit
Homeware travels badly and occasionally something arrives cracked, chipped or dented. Photograph it — the item and the outer box — and email support@byhavn-co.com within 7 days of delivery. We send a replacement straight away and in most cases you do not need to return the damaged piece.
Keep the packaging until the claim is closed. A carrier can refuse a damage claim once the original box has gone.
Returns
30 days from delivery, no explanation needed.
The item has to come back unused and in its original packaging, with all fixings, feet, brackets and hardware. Self-assembly pieces must be returned unassembled.
We pay the return shipping when an item is faulty, damaged or not what you ordered. If you simply changed your mind, the return shipping is yours — use a tracked service and pack it as it arrived.
What cannot be returned
- Anything installed or made permanent — hardwired lighting, wall-mounted shelving once drilled, rugs cut or bound to size.
- Furniture that has been fully assembled and used, unless it is faulty.
- Made-to-order and custom-size pieces, stated as such on the product page.
- Final sale items, marked on the product page and in your order confirmation.
- Gift cards.
How to start a return
Email support@byhavn-co.com with your order number and which item. We reply with instructions. Do not send anything back before hearing from us — an unannounced parcel cannot be matched to an order.
Refunds
Processed within 3 business days of the item reaching our warehouse, back to the original payment method. Your bank then takes 5 to 10 days to show it.
Cancelling an order
Free while the order is still being picked. Email us with your order number as soon as you can. Once a carrier label exists we cannot pull it back, but you can refuse the delivery or return it.
Exchanges
We do not run a formal exchange. Return the piece for a refund and place a new order — it is faster, and it means you are not waiting on our warehouse to receive one thing before sending another. If the item you want is low on stock, tell us and we will hold it while your return is in transit.